What we do
There are over 47,000 unpaid carers in Wiltshire. 2,700 of them are young adult carers aged between the age of 16 and 25 who look after siblings or parents. We help them to access support, services, education and training, and breaks from their caring role. We ensure carers have a voice in policy making and planning for services, and we work with health and social care professionals and employers to develop best practice.
Our services cover the whole of Wiltshire (excluding Swindon) and are available to anyone who is aged 16 or over. We can also provide support to people caring for someone in Wiltshire who does not live in the county themselves or those registered at a GP surgery funded by the NHS Wiltshire Clinical Commissioning Group (CCG).
We are proud to be a network partner of the Carers Trust – the leading national charity for carers in the UK.
Our Mission, Vision & Values
To create a caring community where Wiltshire recognises, values and supports carers.
We aim to ensure all unpaid carers in Wiltshire are supported, have a voice in policy making and their contribution to the community is valued.
1. Carer centred: Ensuring that carers are at the heart of our decision-making.
2. Collaboration: Working with others to develop and deliver best practice.
3 .Enablement and empowerment: We support the growth of individuals in their community and at work.
4. Innovation: We will take a leading role in the development and improvement of services for carers.
5. Access for all: We seek to ensure that all can access the services they need, when they need them.
6. Integrity and honesty: We work towards the highest standards and ensure accountability and transparency at all times.
7. Compassion and empathy: Understanding and demonstrating kindness and consideration through all our work.
We couldn’t do all that we do without your support, and we endeavour to be honest, accountable and respectful in all that we do. Read our Supporter Charter here.
Feedback and Complaints
Carer Support Wiltshire aims to provide the best possible service to carers in Wiltshire. We view all feedback including complaints as an opportunity to learn and improve for the future. Feedback and complaints may be sent by email at email@example.com or by phone or in person to any of our staff at our offices. You can find a copy of our complaints leaflet here.
Accessing the information you need
If you require any of the information on our website in an alternative language or large print please contact us.
Meet the Team
Support Services Team
Reaching Communities Team
Job Opportunities with CSW
Community Connectors Team Leader
You will be a community development specialist who understands that carers are the bedrock of our communities. Leading a team of experienced carer support specialists working in Wiltshire’s communities, you will be outward-looking and focussed on ensuring that unpaid carers of all ages are provided with the right information, advice and support at the right time. You will understand the particular challenges that come with leading dispersed teams working across a large rural county with a big military presence.
Community Connectors Team Leader Job Description: Download here
Support Services Team Leader
Passionate about helping families lead full and happy lives, you will manage a team of experienced carer support specialists delivering asset-based whole family support for adult carers, young carers and parent carers in Wiltshire. An experienced manager, you will also be a leader, able to advocate with authority on behalf of carers of all ages in the transforming social care landscape.
Support Services Team Leader Job Description: Download here
Digital Communications Officer
A digital native, you will relish the opportunity to launch YACBook, a fantastic new website and online community for young adult carers (YACs) aged 16-24. Developed in partnership with the Nationwide Building Society, YACbook includes a chat forum, blogs, event listings, information on employment and education and contact details for 1:1 support. Joining a small team of marketing and communications professionals, you will be responsible for all communications, branding and marketing relating to YACBook. This is an exciting opportunity to help define a new online brand and make a real difference to the lives of young adult carers. With a second site in development for young carers under 16, there are opportunities for an ambitious YAC Communication Officer to advance quickly.
Digital Communications Officer Job Description: Download here
We are committed to safeguarding and promoting the welfare of children and adults and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
Application forms for all roles: Download here
Application process: Completed application forms for all posts should be submitted to firstname.lastname@example.org.
Closing date: 9am on Monday 26 February
Interviews: Team leader posts Friday 2 March
Digital communications officer Wednesday 28 February
For an informal discussion please contact:
- Catharine Hurford, chief executive, email@example.com, team leader posts
- Jon Berridge, partnerships and development manager, firstname.lastname@example.org, digital communications post
Guidance for applicants: Download here
These roles not for you? Why not volunteer?
We are always on the lookout for volunteers to join the team. Find out more here.