Data Protection & Confidentiality

As an organisation we are bound by Data Protection legislation. We have a duty to make Carers aware of the information that we hold about them, and what we do with it.

Carer Support Wiltshire holds your details on computer; we do not share this information with anyone else without your permission other than from time to time we are required by Wiltshire Council and NHS Wiltshire to provide anonymised statistical information. No individual or personal details are used.

The information held will be:

• Adequate, relevant and not excessive.
• Accurate and up to date.
• Treated confidentially within the organisation.
• Deleted from our computer when you cease to be a Carer. A paper copy is retained for 1 year should you have recourse to our service.

Should the Carer Support Worker need to speak to another agency on your behalf they will ask your permission to do so; they will not speak to them without your permission.

Vulnerable Adults and Children

We have a duty to protect the interests of vulnerable adults and children. We are therefore obliged to inform the appropriate authorities if we are made aware of anything that compromises the safety of an individual, whether this is a Carer, Cared For Person or Child, in accordance with Wiltshire Council’s No Secrets document and Child Protection legislation.

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